We are no longer taking bookings for dates before the 30/6/20. After this date any bookings may be subject to cancellation as described below. We therefore strongly advise you obtain insurance to cover travel and costs.
During the current alert status and advice we will issue you a full refund of your booking fee even if you cancel you house booking Burton House as late as the of your arrival.
In exceptional circumstances we will also reserve the right to cancel up to the day of your arrival and we will issue a full refund of your booking fee but we will not accept liability for any other costs so please make sure you have a suitable level of insurance.
Examples of scenarios where we may consider cancelling your booking:-
- Direction from local or national authorities
- We are aware that a current or recent guest has been ill and we need to take action
- We are unable to service the house due to illness within our service team.
In all cases we will make you aware of the situation and where possible we will try to accommodate date changes.
At the time of writing (22/03/20) Robin Hoods Bay residents have requested that visitors stay away from the bay.