Burton House is a non smoking holiday let and does not accommodate pets. Please also be aware that Burton House, in common with many Robin Hoods Bay holiday cottages, has multiple spiral staircases and some areas with low beams and\or ceiling. Please enquire on booking if you require any more information on these traditional features.
Burton House can comfortably sleep a family of five or two couples. For reasons of house layout and wear and tear we do not generally take bookings for numbers greater than this. Exceptions may be made for young family members.
Tariffs include bed linen, hand towels and tea towels, parking permit, gas and electricity. Guests are asked to bring their own bath towels.
Arrival and departure
Instructions for obtaining the house key will be sent to you 5 days before your stay. The house will be available from 3pm on the day of arrival and must be vacated on 10am on the day of departure. In low season it may be acceptable to vacate the house later in the day if departing on a Sunday but please confirm when booking. We ask guests to leave the house in a tidy condition on departure.
Deposit and payment
A non refundable deposit of £50 is required at the time of booking with the full payment required 6 weeks before booking date. Payment details will be provided to you after you have booked.
Through “learning to live with Covid-19” we may all take last minute decisions based on government advice, test results or illness. We strongly advise that you take out travel insurance to cover your stay with us should you need to change your plans or feel you are no longer able to travel for any reason as the following cancelation terms will apply in all cases.
The deposit of £50 is non returnable if you cancel. Any Guest cancellations made within 6 weeks of the booking date will result in the forfeit of the total booking cost unless the property can be re-let. If the property can be re-let the full cost minus the deposit will be refunded.
In exceptional circumstances we reserve the right to cancel the a Guests booking (National guidance, property issues etc) . In such an event the full payment to date including deposit will be refunded. We will not accept any additional liability for any other costs so we strongly advise that you have a suitable level of travel insurance.
Under no circumstances must the house be sub let. The house must only be occupied by the people named on the booking form. Any changes to occupancy must be communicated and agreed with the owner. Failure to do so may result in additional charge or booking cancellation and invalidation of liability cover and insurance.
We try to maintain the highest standards of service so please notify the owner within 24hours of the start of your stay if there is any aspect of the house that falls short. In all cases we will do what we possibly can to rectify any shortfall. Please note that failure to grant us this opportunity may impact your ability to seek recompense at a later date.
Breakages and Damage
Any breakage must be reported to the house owner immediately on 07957246665. Any service issues (heating, water etc) should be reported on the same number. The house is cleaned and inspected for breakages in-between each booking. There may be a surcharge for extra cleaning time and/or breakages at the cleaners or owners discretion.
Action taken to rectify damage to the property not judged to be accidental or beyond that of wear and tear during the guests stay will be fully invoiced to the guest.